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2019年5月13日—Servicequalityisanassessmentofhowwelladeliveredserviceconformstotheclient'sexpectations.Servicebusinessoperatorsoften ...,AccordingtoOlivercitedinAlamgirandShamsuddoha(2003)servicequalityisthedifferencebetweenactualserviceperformanc...
25. Dimensions of Service Quality
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ThereareFivedimensionsusedtoassesstheserviceQualityareTangibility,Reliability,Responsiveness,AssuranceandEmpathy.LearnMore:a)Andaleeb,S.S., ...
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